Our Simple Return Promise
Sometimes a product just isn’t the right fit. Maybe the size feels off, the color looks different in person, or you simply changed your mind. Whatever the reason, we’ve got you covered with a straightforward 30-day return policy.
You have a full 30 days from the day your order arrives to decide if it’s a keeper. If it’s not, just let us know and we’ll make it right. The process is simple, and we handle the return shipping costs on our end. That’s right – returning an item won’t cost you a penny.
Here’s how it works:
- Email us at [email protected] within 30 days of receiving your order
- Tell us which item you’d like to return and the reason (though no explanation is required)
- We’ll send you a prepaid return shipping label right away
- Pack the item securely and drop it off at the designated carrier location
- Once we receive the item and confirm it’s in good condition, we’ll process your full refund
Your refund goes back to your original payment method. Most refunds appear within 5-10 business days after we receive your return, depending on your bank or card issuer.
To qualify for a full refund, items should be in their original condition – unworn, unwashed, and with tags attached. This helps us keep our inventory fresh and ensures every customer receives quality products.
We know returns can feel like a hassle, so we’ve worked hard to make ours as painless as possible. No confusing steps, no hidden fees, no endless waiting on hold. Just a simple process that respects your time and your money.
If you have any questions about your return, our team is happy to help. Reach out to us anytime at [email protected] and we’ll get back to you promptly.
Thank you for shopping with WESTPEAKMERCANTILE. We appreciate your trust in us, and we’re committed to making sure you feel confident in every purchase you make.